Privacy Policy

Last updated: October 4, 2024

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

Information We Collect

We may collect the following types of personal information from you when you use our Website and services:

• Personal Identifiable Information: Your name, email address, phone number, and payment information when you book sessions or complete payments.
• Anonymous Information: You may choose to remain anonymous when using our services. In such cases, we will not ask for personal identifying information, but may still collect general data to help improve our services.
• Health Information: Information you provide about your mental health, including the type of depression (e.g., relationship, financial, academic, or health-related) to help match you with appropriate psychologists or psychiatric services.
• Usage Data: Information about how you access and interact with the Website, including IP addresses, browser types, and session durations.

How We Use Your Information

We use the information we collect from you in the following ways:

• To connect you with the most suitable psychologist or psychiatric professional based on your needs.
• To facilitate anonymous communication between you and your chosen mental health professional.
• To process your payments securely and provide you with a receipt or confirmation.
• To share a Google Meet link for your online consultation session after booking.
• To improve our website experience and services by analyzing usage patterns and feedback.
• To comply with legal obligations and prevent fraud or misuse of our platform.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

• With psychologists, psychiatrists, or mental health professionals you choose to book, so they can provide you with their services.
• With third-party service providers to process your payments (e.g., Stripe, PayPal) and to schedule your sessions (e.g., Google Meet).
• If required by law or if we believe such action is necessary to comply with a legal obligation, protect our rights, or prevent illegal activities.

Anonymity and Confidentiality

We understand that discussing mental health issues can be sensitive, and we offer the option for users to remain anonymous. When choosing this option, we will not collect personal identifiable information apart from what is necessary to facilitate the session (e.g., a pseudonym or temporary identifier for the Google Meet link).

All communications with your mental health professional are strictly confidential. We use secure communication channels to protect your privacy.

Payment Information

All payments are securely processed through third-party providers. We do not store your payment information on our servers. However, basic transaction details (such as the amount paid, service type, and date of transaction) may be retained for record-keeping purposes.

Data Retention

We retain your personal information for as long as necessary to provide you with the services or as required by applicable law. Health-related data will be stored securely and only for the duration necessary to complete your sessions and follow-ups unless you request deletion of your account or data.

Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no internet-based system is entirely secure, and we cannot guarantee absolute security of your data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These cookies help us analyze traffic, remember preferences, and improve our services. You can choose to disable cookies through your browser settings, but some parts of the Website may not function properly as a result.

Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing any personal information.

Your Rights

You have the following rights regarding your personal data:

• The right to access and receive a copy of your personal data.
• The right to request correction or deletion of your data.
• The right to object to or restrict the processing of your data in certain circumstances.
• The right to data portability, where applicable.

To exercise any of these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version of the policy will always be available on this page. Please review this page periodically to stay informed of any changes.